Patient information
Thank you for choosing Central West Urology as your care provider. On the day of your appointment, please arrive 10 minutes early so we have enough time to prepare any outstanding paperwork.
First appointments
We are mindful that your time is valuable and would like to avoid keeping you waiting. Occasionally a patient may need a little extra time, which can cause unforeseeable scheduling delays beyond our control.
Where possible, we will let you know if we are running late, and we apologise in advance if you are kept waiting.
What to bring
During your first appointment, a thorough medical and diagnostic work-up may be required. If you have completed any tests, please bring them with you and let our reception team know on arrival, so your specialist can review them beforehand.
You are welcome to bring a support person with you if required.
Helpful information
Answers to common questions to help you prepare for your appointment and your recovery.
Patient registration
- Once your appointment is confirmed, we will email or post you a patient registration form to complete ahead of time, so you do not need to fill it out on the day.
- If you prefer to complete your paperwork in person, please arrive a little earlier to allow time on the day.
What to bring
- A current referral from your GP or specialist
- Medicare, DVA and pension cards
- Your private health insurance details
- Any tests or scans — including blood tests, ultrasounds, X-rays, MRIs or CTs you have had done
- A list of all medications you are taking (including prescription, vitamins, supplements or herbal medicines)
- Any relevant correspondence from other specialists involved in your care
- A list of any known allergies
- A list of any questions you would like to ask, so you do not forget on the day
Workers compensation
If your condition relates to a workers compensation claim, please bring your claim number, the approval letter for your appointment, your insurer details, and the name and contact details of your case manager.
Telehealth consultations
We offer telehealth consultations. If you have booked a telehealth consult through our team, we will send you details of how to connect. If you do not receive these, please call us on (02) 6361 4963.
Fees
- We are a private clinic and charge private-practice fees.
- Full payment is required on the day of your in-person appointment. We then send the claim to Medicare on your behalf and your rebate is paid directly into your nominated bank account, usually within a few working days.
- Full payment in advance is required for telehealth consultations.
Cancellations
If you need to cancel an appointment, please telephone the clinic during business hours and allow at least 24–48 hours’ notice, so we can offer your appointment time to another patient. Same-day cancellations may attract a fee.
After your procedure
If you have a concern about your recovery after surgery, please contact the ward at the hospital where you had your procedure. A nurse can discuss your condition and will contact your urologist if necessary. If it is an emergency, call 000 or present to your nearest emergency department.